Seven in 10 Singaporeans unsatisfied with generic bank credit offers: study | Asian Business Review
, Singapore

Seven in 10 Singaporeans unsatisfied with generic bank credit offers: study

Almost four-fifths (76%) of Singaporean consumers are not satisfied with generic credit offers from their banks, with 24% willing to offer more information in exchange for better rates or lower fees, a FICO study revealed.

In contrast, 73% of Singaporeans had a more positive reaction to offers that took into consideration their circumstances.

There is also more pressure for banks to make funds more available quickly, FICO said. Whilst most Singaporeans (56%) expected access to loaned funds in a week, 22% wanted access in a day and 18% within the hour.

“This finding continues to fit within the evolving personalization paradigm where banks need to think about the customer journey from end-to-end,” said FICO senior director of decision management solutions in Asia Pacific Aashish Sharma.

Moreover, banks can deepen their relationships with customers and build loyalty by offering better interest rates or lower fees in return for more financial information, the report said. 

“Many banks in Singapore do not have a comprehensive pricing strategy that aligns with the organization’s overall business strategy, yet customers are extremely willing for banks to make them offers that consider their total customer relationship.”

Follow the link s for more news on

Asia-Pasifik mungkin tidak mencapai target energi terbarukan

Negara-negara di kawasan itu harus menarik investasi untuk memajukan tujuan energi bersih mereka.

Clone of BCA menjalankan komitmen terhadap keuangan berkelanjutan

Bank asal Indonesia ini mempertimbangkan aspek lingkungan dan tata kelola dalam keputusan pemberian pinjaman.

K3Mart memadukan budaya Korea dan produk UMKM lokal dalam satu gerai

Convenience store itu menyediakan perbandingan produk impor dan produk lokal sebesar 50:50 di 30 outlet mereka.

Analisa data, kunci kesuksesan AIA Indonesia dalam mengatasi penipuan

Prosedur operasional standar dan penyidik yang terlatih menjaga AIA Indonesia tetap terkendali.

KCG menguasai brand positioning untuk segmen premium di Indonesia

Mereka mengadopsi solusi berbasis teknologi terbaru untuk sukses mengelola 92 toko ritel di 20 kota di Indonesia.

Sistem JAMALI terancam oleh ancaman keandalan dan efisiensi

Sistem Jawa-Madura-Bali (JAMALI) menyuplai 70% listrik Indonesia untuk 160 juta orang.

Bacha Coffee menguasai retail kaya sensorik di Jakarta

Memadukan warisan dan kemewahan, Bacha Coffee Plaza Senayan menghadirkan pengalaman unik bagi pecinta kopi Indonesia.

Lippo Malls menyesuaikan diri dengan perubahan preferensi konsumen

Lebih dari 60% pengunjung mal mereka berasal dari generasi muda.

Inovasi medis global dan solusi berbasis AI menjadi sorotan

Medical Taiwan 2024 menghadirkan 280 peserta dari 10 negara dan mendorong integrasi teknologi dalam layanan kesehatan.

Permintaan untuk pembayaran digital semakin meningkat di Indonesia

Dua pemimpin layanan keuangan digital menekankan pentingnya kolaborasi daripada persaingan.