Hong Kong
Data is key in addressing challenges in customer experience, says Deloitte leader
Allen Wong observed that companies do not know their customers enough and do not make themselves stand out from competitors.
Data is key in addressing challenges in customer experience, says Deloitte leader
Allen Wong observed that companies do not know their customers enough and do not make themselves stand out from competitors.
Quality service remains key to success in customer experience, says PwC leader
Loretta Fong also mentioned that the continuous evolution of product offerings to cope with trends is also important.
This former insurance outsider became one of Asia's top industry executive
Damien Green recently took the helm of Manulife Asia as its new chief.
PwC head: Changing landscape, workforce retention amongst TMT industry issues
Industry leader Wilson Chow mentioned companies need to set up proper systems and controls to be compliant in risk management.
One chat away: Conversational commerce levels the playing field for brands online
Leaving consumers with unanswered queries can result in $2m missed revenue per day.
China Telecom Global at the forefront of customer service with its Asian Experience Award win
Its Customer First, Service Foremost philosophy earns China Telecom Global the Customer Experience of the Year in Telecommunications trophy.
Why HK is the ideal platform for mainland GBA firms seeking global expansion
HKTDC, ACCA list services HK can offer for businesses expanding in RCEP markets.
71% of start-ups in GBA expect revenue growth within 3 years
Revenue growth was most expected by Biotechnology start-ups (30%).
iClick Interactive brings home E-Commerce - Retail award at the Technology Excellence Awards 2021
Its cross-border smart retail solution helps international brands access the power of private domain traffic in China.
DBS Hong Kong, China’s PSBC to offer services under Wealth Management Connect
PSBC is one of the largest state-owned banks in China.
Hong Kong’s Avo secures HK$260m in fresh funding
The insurer plans to use the fresh capital for product development.
Hong Kong’s Mox Bank appoints Barbaros Uygun as new CEO
Uygun previously served as CEO of ING Bank Austria.
Banks welcome launch of Wealth Management Connect in Guangdong-Hong Kong-GBA
BEA highlights hiring plans, whilst Citi says it will offer 100 types of wealth products under WM Connect.
Legal Briefing: The ‘Stay Rules’ are here to stay
And what it means for authorized institutions.
HK, SG investors more cautious amidst COVID
About 62% and 69% of Hong Kongers and Singaporeans, respectively, are now investing responsively.
Could Hong Kong investors’ optimism be dangerous?
Schroders reported that investment returns are expected to average 11% annually.
How can Hong Kong investors approach sustainability?
A survey found 67% of investors are driven by the higher potential return of sustainability.
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Southeast Life Insurance (SE Life) delivers a Line OA solution beyond conventional boundaries
![Southeast Life Insurance (SE Life) delivers a Line OA solution beyond conventional boundaries]()
Co-Written / Partner
SE Life's Managing Director, Mrs Prettaya Sutchasila, shared why SE Life is honoured for pioneering digital transformation in Thailand's life insurance sector.
SE Life's Managing Director, Mrs Prettaya Sutchasila, shared why SE Life is honoured for pioneering digital transformation in Thailand's life insurance sector.
