Asian Experience Awards 2022 Winner: INDOSAT OOREDOO HUTCHISON (IM3 Brand)

INDOSAT OOREDOO HUTCHISON (IM3 Brand) receives two awards under the Telecommunications category - User Experience of the Year and Indonesia Customer Experience of the Year - at the Asian Experience Awards 2022.

Listen to Philip Joseph, Senior Vice President Customer Experience & Service Operation, as he tells us more about their company's customer experience framework and how it provided governance over their team in discussing customer feedback and establishing future goals and plans for them.

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