Thailand Technology Excellence Awards 2023 Winner: Thai Group Holdings

Hear from Dr. Lisa Patvivatsiri as she discusses how i-CEM represents a digital automation workflow for customer engagement management. Before its implementation, customer inquiries were manually handled, causing difficulty in tracking case statuses.

With i-CEM, they automated case management across various channels, streamlining processes like claim processing with robotic automation and seamless information integration. Over the past year, more than 500,000 transactions have been automated, significantly reducing turnaround times. Thai Group acknowledges that the success of digital transformation depends on people, emphasising the need to align them with the transformation journey by creating clarity in business direction and demonstrating the personal benefits of technology adoption.

Discover more of their award-winning achievements here.

Follow the link for more news on

Asian Technology Excellence Awards

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit

Top News

APAC reinsurance market sees stable pricing in 2024

Although, extreme weather and NatCats could disrupt current pricing stability.

Insurance

Asia’s business insolvencies to rise by 3% in 2024

If excluding China, it could rise by 8%.

Insurance

Capacity and rate challenges continue to affect Asia air freight

In China, air freight cargo volumes have softened.

Transport & Logistics

Only 28% of APAC insurers prepared for AI shift

Half of insurers attribute poor customer experience to limited technology adoption.

Insurance

Exclusives

Singapore eyes other sectors to fix healthcare talent crunch

Finance, technology, and consultancy professionals can help plug the gap.

Healthcare

MINISO opens biggest global store in Jakarta's Central Park

The Chinese retailer aims to hit 1,000 stores in the next five years from about 300 now.

Retail

Indonesia's BCA walks the talk on sustainable finance

The Indonesian bank considers the environment and governance in its lending decisions.

Financial Services

Bank-fintech alliance a win-win— HSBC digital chief

Lenders can learn from disruptive tech whilst aiding its champions comply with regulations.

Financial Services

Event News

Co-Written / Partner foodpanda Taiwan wins at Asian Experience Awards 2024

The food and grocery delivery company was honoured for its benefit programmes and working policies that support a diverse, equitable, and inclusive (DE&I) culture and work environment.