Thailand Technology Excellence Awards 2023 Winner: Thai Group Holdings

Hear from Dr. Lisa Patvivatsiri as she discusses how i-CEM represents a digital automation workflow for customer engagement management. Before its implementation, customer inquiries were manually handled, causing difficulty in tracking case statuses.

With i-CEM, they automated case management across various channels, streamlining processes like claim processing with robotic automation and seamless information integration. Over the past year, more than 500,000 transactions have been automated, significantly reducing turnaround times. Thai Group acknowledges that the success of digital transformation depends on people, emphasising the need to align them with the transformation journey by creating clarity in business direction and demonstrating the personal benefits of technology adoption.

Discover more of their award-winning achievements here.

Follow the link for more news on

Asian Technology Excellence Awards

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit

Top News

Global M&A claims surge despite smaller deal volume: Report

In 2022, the largest claims still originate from accounting and financial issues.

Insurance

Time on shopping apps to reach 26.6 billion hours due to holidays

Data.ai’s figures also showed that this is a 6% increase compared to the past quarter.

Energy consumption to rapidly grow 1.8% in 2024 driven by Asian demand

Asia’s energy demand will expand by 3.1% in 2024.

Aviation industry could reduce 80% carbon emissions if supply met demand

Boeing SE Asia president’s green projection is coupled with hopes to expand its sustainability R&D in Singapore.

Aviation

Exclusives

Why Pertamina Lubricants stays ahead of competition in Indonesia

With 100 Indonesian National Standards certifications for its product line, Pertamina Lubricants raises the bar for competition and consumer trust.

Tokyo seeks “friendliest city” title for local, foreign startups

It looks to increase its number of unicorns and startups tenfold over the next 5 years.

Financial Services

iClaim boosts Thailand’s health insurance claims in 10 seconds

IT expert Piyawat Maneenual sets up a game-changing platform that allows data transfer from hospitals to insurance companies in real-time.

HIMSS provides guidance for digital healthcare in Asia-Pacific

The global non-profit devises ‘maturity models’ to measure and advance healthcare technology on a global scale.

Event News

Southeast Life Insurance (SE Life) delivers a Line OA solution beyond conventional boundaries

Co-Written / Partner

SE Life's Managing Director, Mrs Prettaya Sutchasila, shared why SE Life is honoured for pioneering digital transformation in Thailand's life insurance sector.

Co-Written / Partner Fostering openness and empowerment: flyadeal's recipe for employee collaboration and innovation

Nominations are now ongoing for the Malaysia International and National Business Awards 2024

Co-Written / Partner The ENTERTAINER business revolutionises retail loyalty with seamless customer experiences powered by Card-Linked Offers

Co-Written / Partner Southeast Life Insurance (SE Life) delivers a Line OA solution beyond conventional boundaries

SE Life's Managing Director, Mrs Prettaya Sutchasila, shared why SE Life is honoured for pioneering digital transformation in Thailand's life insurance sector.